Return policy

Model Instructions for Withdrawal

Right of withdrawal

You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, takes physical possession of the good.

To exercise the right of withdrawal, you must inform us (Silvie Nollen, Voorstad Sint Jacob 61, 6041LL Roermond, The Netherlands, by means of an unambiguous statement (e.g. in writing by post or e-mail) of your decision to withdraw from the contract. You can use the attached model withdrawal form for this, but you are not obliged to do so.

To meet the withdrawal period, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of the withdrawal

If you cancel the contract, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us) without delay and in any case, no later than 14 days after we have been informed of your decision to withdraw from the contract, back from us. We will pay you back with the same payment method with which you made the original transaction, unless you have explicitly agreed otherwise; in any case, you will not be charged for such reimbursement. We may withhold reimbursement until we have received the goods back or until you have demonstrated that you have returned the goods, whichever comes first.

You must return or hand over the goods to us without delay, but in any case no later than 14 days after the day on which you have notified us of your decision to withdraw from the contract. The deadline is met if you send back the goods before the period of 14 days has expired. We will bear the cost of returning the goods. You are only liable for the diminished value of the goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.

Model withdrawal form:

(only complete and return this form if you wish to cancel the contract)

– To Silvie Nollen, Voorstad Sint Jacob 61, Roermond, The Netherlands,
– I / We (*) share / share (*) hereby inform you that I / we (*) revoke / revoke our agreement regarding the sale of the following goods / delivery of the following service (*)
– Ordered on (*) / Received on (*)
– Name / Names of consumer (s)
– Address of consumer (s)
– Signature of consumer (s) (only if this form is submitted on paper)
– Date

(*) Strike out what does not apply.